FAQ

How can I track my order?
We will send the email of tracking number to you when the product arrives in your country.

How often do you have to change the water?
Usually every 4 days with adding chlorine every other day.

Is the swimming pool equipped with a drain hose?
There is a drain pipe at the bottom, which is easy to drain. If you want to transfer the water to a further place, you can connect a hose to it.

How much water can the pool fill?
There is a tick mark on the edge of the swimming pool to prevent the water from exceeding the limit.

Which payment methods are accepted?

1. If you have a PayPal account, please try to pay by PayPal.

2. Please switch to your PayPal credit/debit cards.

3. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you’ll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don’t have to register for PayPal).

What is the delivery time of the product?

1. General delivery 15-30 working days.

2. You can choose your preferred shipping method on the “Order Information” page during the checkout process.

3. Note: During public holidays, the transportation time may be affected because manufacturers and express companies will restrict their operations during this period. Although unfortunately this is beyond our control, we will do our best to improve this issue.

You can go to Shipping Policy for more detailed delivery time and delivery area.